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Tickets

This section collects all the tickets raised for your installation
Customer Portal - Tickets
You can click on the ticket to open the details. Please...

Manual Patch Procedure

Use this procedure in case LogicalDOC cannot download the patch files from the Internet. 1 Download the patch file [list style="uk-list"][li icon="far fa-check-square"]Stop LogicalDOC application but leave the database...

Configure SAML with JumpCloud

Before you begin Before you begin, you need to generate encryption certificates for encrypting the SAML connection and load them in LogicalDOC You can use the Bash script from the logicaldoc/scripts repository on GitHub, or any other suitable method....

Barcodes

The Barcode feature allows you to use barcodes to extract the metadata and store them as extended attributes of the document. Once you have selected the document template, you can then select one of the available barcode templates or create a new one...

Tesseract

Tesseract installation depends on lots of other packages, the main one being leptonica. These are the steps that enables you to successfully set it up on Cent OS 5.x and OpenSuse 11.x. You may use zypper instead of yum on OpenSuse, the instructions and...

Webstart

A set of features in LogicalDOC require the execution of a small Java application in the client PC. This application is a simple java archive .jar that must be downloaded in your Windows PC and executed through the Java runtime (usually a double click...

Reassigning Tasks

If for some reason a task cannot be completed by the current assignee, it is possible to reassign it to another user. Reassign from the task's detail Inside the Workflow's dashboard double-click on the task and click on Reassign User. Here just select...

Workflow triggers

Workflows can be automatically started when documents are created into a specific folder. If you have the Workflow permission in the current folder, you can configure the automatic workflow execution. In the Workflow tab of the folder's properties...

Configure SAML with Okta

Before you begin Before you begin, you need to generate encryption certificates for encrypting the SAML connection and load them in LogicalDOC You can use the Bash script from the logicaldoc/scripts repository on GitHub, or any other suitable method....

Deleted folders

This report shows you all the folders that were logically deleted, you can also filter by user and parent folder. You can interact with the elements of the report by right-clicking on them and choose one of the possible actions. When you choose to...

Two Factors Authentication (2FA)

Two-factor authentication is now recommended to secure login to Internet services and protect against phishing attacks and credential theft. This authentication generates two-step verification codes for the users on their devices, thereby increases the...

License Activation

After the purchase of your commercial edition, you will receive a User Number this is your identification ID you must provide everytime you need support. This user number is also your activation code you must use to activate the license. In order to...

Android App

LogicalDOC provides an App for Android devices called LogicalDOC Mobile that allows you to interact with your corporate LogicalDOC installation from your Android device. This app can be found and installed directly from...

Configuring ShareFile API access

1. Visit the ShareFile administration To allow LogicalDOC to have access to your ShareFile account you have to prepare an API Key first, so enter your DocuSign API console at https://api.sharefile.com administration an...

Clustering

A LogicalDOC cluster is a group of independent computers that work together to increase the availability or the performance of the document management services. Clustered servers (called nodes) are connected by physical cables and software. If one of...

Restore

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Caution

The restore procedure physically destroys your current LogicalDOC installation first, and only after that it tries to...

API Keys

An API key is a simple encrypted string that you can use when calling LogicalDOC APIs. Each user can generate multiple API keys, and each one can be used by an external application to connect to LogicalDOC in the name of that user. This is more secure...

API Keys (2)

An API key is a simple encrypted string that you can use when calling LogicalDOC APIs. Each user can generate multiple API keys, and each one can be used by an external application to connect to LogicalDOC in the name of that user. This is more secure...

Automation

The Automation is a pervasive aspect of the LogicalDOC platform and represents the way you have to program things using a simple scripting language. [alert style="uk-alert-warning"][heading size="h3" style="underline"][icon style="fa...

Text and HTML Editor

A plain text editor is embedded in the application as well as an HTML visual editor so you can edit and create text and HTML files without having to leave LogicalDOC. The text editor is available in the menu Tools > Text content, while the HTML editor...